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At Jumiegold, we value our customers and are committed to ensuring your satisfaction with our products. To demonstrate our confidence in the quality of our products and to provide you with peace of mind, we have established a comprehensive 7-day policy that covers returns, exchanges, and refunds. 1. Return Policy If you are not completely satisfied with your purchase, you have the option to return the product within 7 days from the date of delivery. To be eligible for a return, please ensure that: The product is in its original packaging and condition. The product has not been used, worn, or altered. You have the original receipt or proof of purchase. 2. Exchange Policy In the event that you receive a defective or damaged product, we offer a hassle-free exchange within 7 days of delivery. Please follow these steps to initiate an exchange: Contact our customer service team on whatsapp +44 747 766 2242 to request an exchange. Provide details of the defect or damage along with your order number. We will arrange for the product to be picked up and a replacement to be sent to you at no additional cost. 3. Refund Policy If you prefer a refund instead of an exchange, we offer a full refund within 7 days of delivery under the following conditions: The product must be returned in its original packaging and condition. The product has not been used, worn, or altered. You have the original receipt or proof of purchase. Once we receive and inspect the returned product, we will process the refund to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account. 4. How to Initiate a Return, Exchange, or Refund To initiate a return, exchange, or refund, please follow these steps: Contact our customer service team on whatsapp +44 747 766 2242. Provide your order number and reason for the return, exchange, or refund. Follow the instructions provided by our customer service team for returning the product. 5. Important Notes Products purchased during a sale or promotion may have different return, exchange, and refund terms. Please refer to the specific terms of the promotion. Shipping and handling charges are non-refundable unless the product is defective or damaged. Personalized or customized products are not eligible for return, exchange, or refund unless they are defective or damaged. Contact Us If you have any questions or need further assistance, please do not hesitate to contact our customer service team on whatsapp +44 747 766 2242. We are here to help and ensure that you have a positive experience with Jumiegold. Thank you for choosing Jumiegold. We appreciate your business and look forward to serving you again.